Cancellation Policy

Our mission is to empower our clients to live more fulfilling lives. With this in mind, we encourage our clients to challenge themselves and to exercise as much as possible! That said, we all have those days when making it to class just isn’t going to happen. On those days, it’s important to keep our class cancellation policy in mind.

Our cancellation policy requires that you cancel a class at least 24 hours before class time.  If you cancel more than 24 hours in advance, there is no penalty. However, if you cancel your reservation within 24 hours, a late cancellation fee may apply. Please read below for details.

FOR PILATES CLASSES AND PRIVATE SESSIONS, the cancellation fee is equal to the cost of the class. If you have a 5 pack or a 10 pack, there is no cancellation fee but the class will also count as one of your classes in the pack. If it’s already within 24 hours that you find you won’t be able to attend class, we still encourage you to cancel your reservation if you know you can’t make it. If you cancel within a reasonable time frame to allow us to find someone to replace you in the class, we will not charge you the late fee. There’s nothing worse than an empty spot in a class, so always be sure to cancel as a courtesy to the studio and other Synergy+’s clients who would like to take the class.

 FOR PHYSICAL THERAPY, the cancellation fee is $150. If it’s already within 24 hours that you find you won’t be able to make it to your appointment, we still encourage you to cancel your reservation if you know you can’t make it. If you cancel within a reasonable time frame to allow us to find someone to replace you, we will not charge you the late fee. There’s nothing worse than a no show, so always be sure to cancel as a courtesy to the studio and other Synergy+’s clients who need to see our physical therapists.